Animal Control & Impound
Services – Frequently Asked Questions
Information as provided by Companion Animal Care &
Control (CACC)
How do I contact animal control?
Companion Animal Care & Control (CACC) provides animal
control and/or animal impound services for more than 70 municipalities across
six counties in Minnesota and Wisconsin. Some cities contract with CACC for
field service animal control, while others contract for impound-only services. Residents
should call their local law enforcement non-emergency line, and the dispatcher
will guide them based on the services contracted within our jurisdiction.
For a complete list of the contracted service area and type of service CACC
provides across each jurisdiction, visit https://companionanimalcontrol.com/service-areas
Law Enforcement Phone Numbers Companion Animal Care & Control
Anoka County (MN) 763-324-5000 Field Services/Animal Pickup 715-220-1332
Facility/Impound Location 651-200-3054
Where
are impounded animals housed?
The Companion Animal Center is a dual-purpose facility that
provides safe and Fear Free Certified housing for both animals who have a home
and those without a home. This means, the Companion Animal Center provides
public facing boarding, daycare, training and spa services for pets. The facility also serves as the homebase of
Companion Animal Care & Control and the impound location for more than 70
jurisdictions across 6 counties. Animals
impounded by law enforcement of contracting jurisdictions or by the CACC team
directly are all housed at the Companion Animal Center, you can view all
animals impounded at the facility on the Companion Animal Control website www.companionanimalcontrol.com
Companion Animal Center
1480 Helmo Ave N
Oakdale, MN 55128
Phone: (651) 200-3054
www.companionanimalcontrol.com
How
do I reclaim my animal?
Animals are held for
the required legal stray-hold period. Unclaimed animals are transferred to
approved, licensed rescue partners. Owners reclaiming their pet will pay
standard reclaim fees at the Companion Animal Center and your city may
separately invoice for animal control response costs or issue citations when
applicable. Owners must provide proof of
ownership, which may include clear photos of the animal, descriptive veterinary
records, microchip registration, adoption paperwork
What
should I do if I find a stray animal?
- First, look for an ID tag and attempt to contact
the owner.
- Ask neighbors if they recognize the animal.
- Post a photo in local community groups such as
Nextdoor or Facebook.
- Call your local non-emergency law enforcement line
to report the found animal and to arrange for law enforcement or CACC
(depending on service area) to pick-up the animal.
I
found an animal; can I keep it or give it to someone to hold onto?
No, it’s not that simple. Animals are legally defined as ‘property’, so
finding an animal does not mean you become the ‘owner’ since the members of the
public are not legally authorized to complete an animal’s legal stray hold as
citizens are not licensed an inspected by the MN Board of Animal Health as
animal impound locations. Additionally,
both Minnesota & Wisconsin have statutes and local ordinances requiring an
animal to wait out a stray holding period at the contracted impound facility to
allow the owner a chance to find and claim their animal. Animals waiting out a stray hold at one
central impound ensures animals are safe and provides the owner with the best
opportunity to reclaim. Waiting out a
stray hold in your home does not result in ownership when the city/town the
animal was found in contracts for animal control or animal impound services.
What is the stray-hold period, and
what happens to unclaimed animals? Can I adopt an animal after the hold?
Under instruction by the Minnesota
Board of Animal Health, the Companion Animal Center holds animals from both
Minnesota and Wisconsin for a five-day hold to give an owner due process for
reclaim. During this time, animals at
the Companion Animal Center receive a warm and quiet kennel space, fresh food
and water, outdoor enrichment, essential veterinary care, and behavioral
observation to help determine the best placement. Once the stray-hold period
ends, any animal that remains unclaimed is legally released and transferred to
one of CACC’s 501(c)(3) rescue or shelter Placement Partners.
The Companion Animal Center is not an
open admission animal shelter and does not adopt animals directly to the
public. If you are interested in
adopting an animal you saw in our care—or even an animal you originally
found—you may apply for adoption through the rescue or shelter the animal is
transferred to. Contact CACC and we can let you know which partner organization
the animal went to so you can submit an adoption application. This ensures all
required veterinary care is completed and the adoption is processed as legal
ownership.
What
should I do if I lose my animal?
- Search your home and surrounding area
immediately—lost pets often hide close by.
- Notify neighbors and ask permission to check
sheds, garages, and yards.
- Post online in your community (Nextdoor, local
Facebook groups, etc.).
- Check the Animals in Our Care page on the
CACC website daily.
- Submit a Lost Animal Report on the CACC
website.
- Call your local law enforcement non-emergency
number to file a lost pet report.
Why
won’t CACC accept feral cats or cats in live traps?
Feral cats are different than ‘stray
or lost’ cats, to learn how to distinguish between the two visit; companionanimalcontrol.com/community-cats. Feral cats are not
socialized companion animals and are not candidates for shelter or foster based
adoption programs so they cannot be transferred to CACC Placement Partners.
Most are best served through community cat / trap-neuter-return (TNR) programs,
which are managed by other organizations and listed on the CACC website.
How
can I support the important work CACC does?
Friends
of Companion is the nonprofit arm that works alongside Companion Animal Care
& Control (CACC), which operates as an LLC, to provide support that goes
beyond what traditional animal control services can offer. While CACC ensures
safe impound, care, and lawful handling of animals. The Friends of Companion
501(c)(3) steps in to primarily fund the extra veterinary care that animals in
a standard animal control system might never receive—and may even be euthanized
without. Community support helps give these vulnerable animals a chance at
recovery, placement, and a humane future. Donations, advocacy for CACC’s work,
and sharing our mission all make a meaningful impact. To learn more visit www.companionanimalcontrol.com